Customer Accounts Officer (Business Rates) in Ealing, London

Customer Accounts Officer (Business Rates)

📍 Ealing, W5 2HL
💷 £20.96 PAYE / £27.33 Umbrella per hour
🕒 35 hours per week, Monday to Friday
📅 3-month contract with possible extension
🏠 Hybrid working - 1 day per week in the office, remainder remote

A West London Local Authority is seeking an experienced Customer Accounts Officer (Business Rates) to join their Revenues team on a temporary basis. This is an excellent opportunity for an experienced Business Rates professional to support the administration, collection and recovery of Non-Domestic Rates (NNDR). The successful candidate will be responsible for maintaining Business Rates accounts, handling customer enquiries, supporting recovery processes and assisting with court-related matters.

Key Responsibilities

• Administer and maintain Business Rates (NNDR) accounts accurately.
• Process changes in liability, discounts, reliefs and exemptions.
• Issue bills, reminders, summonses and recovery documentation.
• Handle customer enquiries via telephone, email and in writing.
• Negotiate payment arrangements and monitor account compliance.
• Assist with enforcement activities, including referrals to enforcement agents.
• Attend Magistrates' Court hearings and support court proceedings when required.
• Maintain accurate records using the council's revenues system.
• Liaise with internal departments, customers, agents and external stakeholders.

Essential Requirements

✅ Proven Business Rates / NNDR experience
✅ Experience using NEC Revenues systems
✅ Strong office software and computer system experience
✅ Experience dealing with customer enquiries by telephone and email
✅ Ability to attend court hearings and support recovery proceedings
✅ Knowledge of Business Rates legislation, recovery and enforcement processes
✅ Strong customer service, negotiation and communication skills
✅ Experience working within a local authority revenues, council tax or similar environment

What's on Offer?

• Flexible hybrid working arrangement.
• Opportunity to work within a well-established local authority revenues team.
• Competitive hourly rate.
• Potential contract extension for the right candidate.

If you have recent Business Rates (NNDR) experience, strong NEC knowledge, and are confident handling customer accounts, recovery processes and court attendance, we'd love to hear from you.

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