Customer Adviser

Customer Adviser (Receptionist/Administrator)

Department: Student Recruitment
Salary: £13.87 per hour / £26,667 per annum (£11,205 pro-rata)
Contract Type: 2 vacancies available – 1 x Variable Hours & 1 x Part Time (18.5 hours) Permanent Term Time only

Reference: REC2476 | Closing Date: Wednesday 5th August 2026

The Opportunity

Barnsley College is seeking a friendly, professional and customer‑focused Customer Adviser (Receptionist/Administrator) to join our Student Recruitment team. This is an exciting opportunity to be at the heart of the College’s front‑facing services, providing exceptional customer support and helping prospective learners begin their journey with us.

As one of the first points of contact for visitors, learners, parents, employers and partners, you will play a key role in creating a positive and welcoming experience across the College. Working within a busy and dynamic environment, you will support both reception and student recruitment activities, helping to ensure high standards of customer service and administrative support are consistently delivered.

This role is ideal for someone who enjoys working with people, thrives in a fast‑paced environment and is passionate about providing outstanding customer experiences.

What You’ll Be Doing

As a Customer Adviser, you will provide a professional and informative reception service, handling face‑to‑face, telephone and electronic enquiries while ensuring all visitors receive a warm and positive experience. You will operate the College switchboard, directing enquiries appropriately and always maintaining a high standard of customer service.

You will support admissions and student recruitment activity, helping to coordinate recruitment events, process enrolment invitations and follow up with applicants as part of the College’s student recruitment strategy. Working closely with colleagues across the College, you will contribute to achieving recruitment targets while providing accurate information and guidance to prospective learners.

You will manage digital visitor systems, support the collection and analysis of customer feedback and assist in the preparation of reports that monitor service performance and customer satisfaction. You will also help maintain accurate records and ensure compliance with college procedures, safeguarding requirements and data protection regulations.

The role will involve representing the College at internal and external events, supporting Information, Advice and Guidance activity and promoting the College positively within the community. You will work flexibly across multiple College sites and may be required to work occasional evenings and weekends to support recruitment events and departmental activities.

About You

With excellent communication and interpersonal skills, you will be able to build positive relationships with learners, visitors, colleagues and external partners. You will be comfortable working with a wide range of people and can deal tactfully and effectively with challenging situations when required.

You will be highly organised and able to manage your workload effectively, balancing multiple priorities while maintaining attention to detail. Confident using a variety of IT systems, you will be able to record and maintain accurate information and produce reports where required.

You will enjoy working both independently and as part of a team, demonstrating flexibility, adaptability and a proactive approach to delivering excellent service. Above all, you will take pride in providing a welcoming and professional experience that reflects the values of Barnsley College.

The Barnsley College Advantage
When you join us, you can expect to benefit from The Barnsley College Advantage. This is the advantage of:

• Being supported to achieve your personal and professional goals
• A range of flexible working opportunities
• Autonomy, Empowerment and Accountability
• Short- and Long-Term development commitments
• Access to experiencing work in a range of areas
• Working in a Value and Behaviour led organisation
• Reward and Recognition
• Having your voice heard at every level
• Comprehensive Wellbeing Support

Closing date for applications is Wednesday 5th August 2026. We reserve the right to close this vacancy early depending on the level of interest.
 

Barnsley College is committed to creating a dynamic and diverse workforce and welcomes applications from all candidates regardless of their gender, disability, age, ethnicity, sexual orientation, or faith. Disabled applicants who meet the minimum essential criteria will be guaranteed an interview. The College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. The successful candidate will be required to undertake an Enhanced Disclosure from DBS.

Please be aware that it is a Criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

We are committed to sustainability, embedding environmentally responsible practices across everything we do and preparing our learners for a low‑carbon future. Find out more about our approach: View our Sustainability Strategy