Customer Advisor
Plus One Recruitment
Location: Near Banbury (Own transport essential due to rural location)
Hours: Monday to Sunday, 9:00am – 5:00pm (rotational shifts)
Salary: £27,000 - £28,000
Do you genuinely enjoy helping people when they need it most?
We're looking for someone who is naturally empathetic, patient and compassionate, someone who takes the time to listen, understands that every customer has their own circumstances, and is committed to providing outstanding support.
This isn't a sales role. It's about being a reassuring voice for people who may be dealing with sensitive healthcare needs. You'll be the first point of contact, guiding customers through the process, answering questions, taking payments securely over the phone and ensuring every interaction leaves them feeling listened to, supported and valued. You must be someone who understands the importance of GDPR and maintaining customer confidentiality.
If you've worked in a people-focused environment and you are genuinely caring, empathetic and compassionate, apply today!
Duties & Responsibilities
- Handle customer orders and general enquiries via telephone and email
- Handling sensitive personal and medical information in line with GDPR and company procedures.
- Listening carefully to understand each customers individual needs and providing a caring, professional service.
- Process orders accurately while maintaining compliant records using internal systems
- Support customers with product availability queries and escalate issues to relevant departments when required
- Taking secure payments over the telephone.
- Work collaboratively with departments to resolve customer issues efficiently
- Follow Standard Operating Procedures (SOPs) and maintain company standards at all times
- Identify opportunities to support product growth and enhance customer experience
- Participate in team meetings, training sessions, and company initiatives
- Maintain high standards of health & safety, security, communication, and day-to-day administration
Education & Skills Required
- Previous experience within a customer-facing or customer service role
- Excellent communication skills with a professional and confident telephone manner
- Strong organisational skills with excellent attention to detail
- Comfortable using computer systems and handling administrative tasks accurately
- Ability to manage sensitive information with discretion and professionalism
- Flexible approach to working hours, including weekend rota shifts
- Own transport required due to the office location
- Previous experience within regulated environments would be advantageous
- Monday – Sunday 9am – 5pm rotational shifts (1 day every other weekend)
- Free onsite parking
- Pension Scheme
- Company events
- Healthcare plans
To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Zoe Edwards on (phone number removed) or email (url removed)
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