Customer Advisor / Trade Counter Assistant

Customer Advisor / Trade Counter Assistant

Location: Poole, Dorset

Job Type: Full-Time, Permanent

Hours: Monday to Friday, 8:00am – 5:00pm

Alternating Winter Saturdays: 8:30am – 12:00pm

Salary: £30,000 - £35,000

Join Our Team!

Our client is a well-established independent heating spares merchant serving both trade and domestic customers. They're looking for a friendly, reliable and motivated Customer Advisor / Trade Counter Assistant to join the team in Poole.

If you enjoy working with people, thrive in a busy environment and take pride in delivering excellent customer service, we'd love to hear from you.

Key Responsibilities of the Customer Advisor / Trade Counter Assistant:

• Answering customer telephone enquiries

• Responding to customer emails

• Serving trade and retail customers on the counter

• Booking goods in and out using Sage

• Processing customer orders and quotations

• Assisting with stock control and maintaining a tidy branch

• Providing excellent customer service at all times

What We're Looking For in a Customer Advisor / Trade Counter Assistant:

• Excellent communication and customer service skills

• A positive, can-do attitude

• Good IT skills

• Ability to work both independently and as part of a team

• Organised with good attention to detail

• Previous trade counter, plumbing, heating or merchant experience is desirable but not essential, as full training will be provided for the right candidate.

What We Offer:

• Competitive salary (depending on experience)

• Company pension

• 20 days annual leave plus Bank Holidays

• Full training and ongoing support

• Friendly, supportive team environment

• Long-term career opportunities within a growing independent business

If you're looking for a varied role where no two days are the same and you enjoy helping customers, we'd love to hear from you.

Benefits:

• Casual dress

• Free parking

• On-site parking

Work Location: In person

trade counter assistant, customer advisor, trades, heating, plumbing