Customer Care Administrator

Dynamite Recruitment

Customer Safety Administrator
 
Location: Bracknell
Salary: £27,855 per annum
Hours: Monday to Friday, full-time hours
 
Are you an organised and proactive administrator looking for a role where your work directly supports customer and building safety?
 
We are currently recruiting for a Customer Safety Administrator to join an established organisation in Bracknell. This is a varied administrative role supporting important safety programmes across areas including fire safety, asbestos, lifting and water safety.
 
You'll play a key role in coordinating appointments, managing customer and colleague enquiries, maintaining accurate records and supporting the delivery of essential safety programmes.
 
The Role
As a Customer Safety Administrator, your responsibilities will include:
  • Coordinating access appointments for customer safety programmes and risk assessments.
  • Managing and prioritising enquiries from customers and colleagues via email, telephone and internal systems.
  • Reviewing digital workstreams and identifying and escalating priorities to the wider Customer Safety team.
  • Supporting annual programmes of work and recommendations arising from risk assessments.
  • Allocating work, raising jobs and purchase orders, and liaising with internal and external customers.
  • Producing regular reports and KPI information to support assurance and delivery.
  • Collecting, inputting and maintaining accurate information across management systems.
  • Working closely with teams and stakeholders to ensure information and actions are completed accurately and on time.
  • Supporting mandatory and best-practice compliance requirements.
  • Promoting the importance of customer and building safety across the organisation and through customer campaigns.
  • Providing general administrative support as required.
About You
We're looking for someone with a strong administrative background who is confident managing a varied workload and working to deadlines.
You'll ideally have:
  • Strong IT skills and practical experience using Microsoft applications.
  • Excellent communication and interpersonal skills.
  • A proactive, enthusiastic and self-motivated approach.
  • The ability to work independently while also being a strong team player.
  • Excellent organisation skills and the ability to prioritise effectively under pressure.
  • Strong troubleshooting and problem-solving abilities.
  • The confidence to communicate with a range of internal and external stakeholders.
  • Experience working in a fast-paced or changing environment.
An understanding of Landlord Health & Safety requirements would be desirable, although not essential.
What's on Offer?
  • £27,855 per annum
  • Permanent position
  • Monday to Friday working hours
  • Bracknell-based location
  • Opportunity to develop your career within an established organisation
  • A varied role with the opportunity to make a genuine contribution to customer and building safety
If you're an experienced administrator who takes pride in delivering a high-quality service and enjoys a role with responsibility and variety, we'd love to hear from you.

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