Customer Care Administrator

Customer Care Coordinator

📍 Northampton
💷 £14.00 - £14.50 per hour
🕒 Full-time

Long term role

Key Responsibilities

• Managing customer enquiries and logging defects reported by homeowners
• Coordinating repairs and remedial works with subcontractors and site teams
• Scheduling appointments and arranging access for inspections and repairs
• Liaising with customers, contractors, and internal departments to provide updates on outstanding issues
• Monitoring open cases and ensuring defects are resolved within agreed timescales
• Managing NHBC and warranty-related cases where required
• Maintaining accurate records and updating internal systems
• Closing completed jobs and ensuring customer satisfaction is achieved

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.