Customer Care Advisor in Redhill
Posted by Pertemps Crawley Perms
Outskirts of Redhill | Permanent | £31,000pa | 8am-5pm
We’re working with an established business on the outskirts of Redhill, who are looking for a Customer Care Advisor to join their team.
This is a great opportunity for an experienced customer service professional who enjoys solving problems, handling complaints & making sure customers receive a genuinely positive experience.
The Role
- Handling customer enquiries via phone & email
- Managing & resolving customer complaints
- Investigating issues & finding effective solutions
- Providing accurate information on products, services & pricing
- Processing orders, quotes, returns, refunds & delivery queries
- Meeting response times, service levels & customer satisfaction targets
- Identifying customer feedback & helping improve processes
- Recognising relevant opportunities to support additional customer needs
About You
We’re looking for someone with previous experience in customer service or customer care, ideally within a busy phone-based or multi-channel environment.
- Confident handling customer complaints & challenging situations
- Calm, professional & empathetic under pressure
- A strong communicator with excellent listening skills
- A confident problem solver who takes ownership
The Package
- Monday to Friday, 8am-5pm
- Offering a starting salary of up to £31,000pa DOE
- 25 days holiday + BH
- Free onsite parking
- Great benefits included
Apply Now →
Application opens at the source listing. Free for jobseekers.