Customer Care Assistant/coordinator in Biggleswade

Customer Care Assistant / Coordinator – Transport & Logistics

Location: Biggleswade, SG18
Salary: Up to £28,000 per annum
Job Type: Full-Time, Permanent
Working Hours: Monday to Friday, 9:00am – 6:00pm (flexibility required)

Job Description

Corr Recruitment is currently recruiting for an experienced and motivated Customer Care Assistant / Coordinator to join a well-established transport and logistics company based in Biggleswade.

This is an excellent opportunity for an organised and customer-focused individual with experience in transport, logistics or customer service to join a friendly and supportive team.

The successful candidate will play a key role in managing customer accounts, coordinating daily deliveries and shipments, and ensuring the smooth running of day-to-day transport operations.

Key Responsibilities

• Act as the first point of contact for customers, handling telephone enquiries, bookings and delivery queries.

• Manage and coordinate key customer accounts, ensuring excellent service at all times.

• Process and dispatch customer orders and shipments using internal booking systems.

• Liaise with transport teams and drivers to ensure deliveries are completed efficiently.

• Assist with the supervision and coordination of transport staff and drivers.

• Ensure daily driver debriefs are completed accurately.

• Maintain accurate records and complete general administrative duties.

• Resolve customer queries and operational issues promptly and professionally.

• Ensure all activities comply with company procedures and health and safety requirements.

Skills & Experience Required

• Previous experience in customer service, customer care or a coordination role.

• Experience within transport or logistics is highly desirable.

• Excellent communication and interpersonal skills.

• Strong IT skills, particularly Microsoft Word, Excel and Outlook.

• Excellent organisational skills and attention to detail.

• Ability to multitask and work effectively under pressure.

• Strong problem-solving skills and a proactive approach.

• Ability to work independently with minimal supervision.

• Experience dealing with commercial customers would be advantageous.

• A positive attitude, reliability and willingness to learn.

Salary & Benefits

• Competitive salary of up to £28,000 per annum

• Yearly performance bonus

• 20 days annual holiday

• Career development and progression opportunities

• Supportive and friendly working environment

• Opportunity to join an established and growing business

Why Apply?

This is a fantastic opportunity for someone looking to develop their career within the transport and logistics industry. You will become part of a dedicated team where your organisational skills, customer service experience and ability to coordinate daily operations will make a real difference.

How to Apply

If you have experience in customer service, transport administration or logistics coordination and are looking for your next opportunity, we would love to hear from you.

Apply today with your updated CV, and a member of the Corr Recruitment team will be in touch.

Corr Recruitment is acting as a recruitment agency on behalf of our client.