Customer Care Coordiantor in Durham

An established organisation delivering works to residential properties across County Durham, with a small customer-focused team supporting residents throughout the programme.

Working closely with the Site Manager, responsibilities will include:

• Contacting customers to explain works planned at their homes
• Booking appointments and coordinating access
• Liaising with Site Managers and contractors
• Visiting customers at home where telephone contact cannot be established
• Providing a high level of customer service throughout the works

Hours: Monday–Thursday 8.00am–4.30pm; Friday 8.00am–3.30pm.

• Excellent telephone manner and customer service skills
• Strong IT and administration skills
• Previous experience as a Tenant Liaison Officer, Customer Experience Coordinator or similar would be advantageous
• Experience working with social housing tenants would be beneficial
• Own transport is essential for occasional visits across County Durham

£14.50 per hour PAYE

This is a temporary position and Corepeople Recruitment Limited will be acting as an employment business for the supply of temporary workers to the hirer.

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