Customer Care Specialist

Are you passionate about helping customers and finding the right solution, not just the quickest one?

We're looking for someone who enjoys investigating issues, taking ownership, and making sure every customer feels valued. If you're naturally curious, enjoy problem-solving, and thrive in a customer-focused environment, we'd love to hear from you.

Our client is a well-established online retail business with a strong reputation for exceptional customer service. They believe great customer experiences create loyal advocates, and they empower their teams to make a genuine impact.

• Supporting customers via telephone, email, live chat, and social media
• Resolving a wide variety of customer enquiries and complex issues
• Taking ownership of cases from initial contact through to resolution
• Building strong relationships with customers through empathy and effective communication
• Working closely with suppliers and internal departments to achieve positive outcomes
• Identifying recurring issues and suggesting improvements to processes and customer journeys
• Managing complaints professionally and finding fair, practical solutions
• Ensuring every interaction leaves customers feeling listened to and supported

• A genuine passion for delivering excellent customer service
• Strong problem-solving and decision-making skills
• Confidence communicating across multiple channels
• The ability to take ownership and see tasks through to completion
• Excellent attention to detail and organisational skills
• A proactive approach and willingness to continuously improve
• A positive, collaborative attitude
• Previous experience in customer service, retail, hospitality, or a contact centre environment would be advantageous

• Edinburgh (Stockbridge area)
• Four-week on-site training programme
• Hybrid working available after training, with up to two days working from home
• One Saturday in every three

This is an opportunity to join a business where customer experience is genuinely valued. You'll be trusted to take ownership, solve problems, and contribute ideas that help improve both customer outcomes and business performance. If you're looking for a role where you can build a long-term career while making a meaningful difference every day, this could be the perfect next step.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.