Customer Complaint Officer

IMH Recruitment are currently seeking an experienced Customer Complaint Officer for our client based in Preston, PR4.

This is a full-time temporary position for 6 months, based at Hutton Headquarters.

Key Duties:

• Manage customer complaints from receipt through to resolution.
• Provide excellent customer service and keep customers updated throughout the complaints process.
• Assess and investigate complaints in line with legislation, policies and procedures.
• Prepare detailed reports and recommend appropriate outcomes.
• Liaise with complainants, officers and other stakeholders to resolve cases fairly and impartially.
• Identify complaint trends and organisational learning opportunities.
• Maintain accurate records using the Centurion case management system.
• Provide advice and guidance on complaint handling and conduct matters.
• Prepare case summaries and supporting documentation for reviews and appeals.
• Support training of new team members and deliver training where required.

Requirements:

• Previous experience handling customer complaints or customer service cases.
• Must be happy to undertake the police vetting process which can be lengthy and take up to 4 weeks.
• Strong written and verbal communication skills.
• Experience producing accurate reports with excellent attention to detail.
• Ability to investigate issues, make sound decisions and manage a varied workload.
• Confident dealing with challenging or sensitive situations.
• Experience using Microsoft Office (Word, Excel and PowerPoint).
• Ability to work independently and as part of a team.
• Knowledge of confidentiality, data protection and professional standards.
• Customer Service qualification or relevant customer service training is desirable.

Hours & Pay:

• Monday to Friday (working hours confirmed at interview)
• £13.84 per hour
• Weekly pay via the agency!

Sounds like you? Please apply with an up to date CV. For more information, please call the office on (phone number removed)!