Customer Consultant - Retail Banking in Lichfield, Staffordshire

Customer Consultant – Retail Banking
Lichfield
£13.25 per hour (+ 1.25x Saturdays)
Part-Time (3–4 days per week including some Saturdays)

We are working with a well-established financial services branch in Lichfield that is looking to strengthen its front-line customer team.

This opportunity would suit someone currently working in, or with recent experience in, retail banking or a building society environment, who enjoys face-to-face customer interaction and delivering a professional, compliant service.

The Role
As a Customer Consultant, you will be the first point of contact for customers visiting the branch. You will provide support across savings and financial service products, making sure every customer receives a professional, efficient and compliant service.

This is a customer-facing role where accuracy, discretion and attention to detail are essential.

Key Responsibilities

• Welcoming and assisting customers within the branch
• Providing information on savings and financial service products
• Processing transactions accurately and compliantly
• Supporting customers with account queries and general servicing needs
• Delivering an outstanding customer experience at every interaction
• Maintaining accurate records and completing administrative tasks

About You
Banking or building society experience is essential for this role. We are looking for candidates with:

• Previous experience within a retail banking or building society branch
• A strong understanding of financial services processes and compliance
• Experience working in a regulated, customer-facing environment
• Excellent attention to detail and administrative accuracy
• Strong communication skills (written and verbal)
• A professional, trustworthy and discreet approach
• The ability to work both independently and as part of a small team

Working Hours

• 3–4 days per week, including some Saturdays
• Weekdays: 08:45 – 16:45 (30 minute lunch)
• Saturdays: 08:45 – 12:15 (paid at 1.25x hourly rate)

Package

• £13.25 per hour
• Saturdays paid at 1.25x
• 24 days holiday (pro rata)
• Discretionary holiday enhancement
• Workplace pension
• Paid parking

This is an excellent opportunity for an experienced banking professional looking for a stable, part-time role within a reputable financial services environment.

If you have retail banking or building society experience and are looking for a new opportunity in Lichfield, we would love to hear from you.

INDL