Customer Contact Advisor

Remediation Customer Contact Advisor (Temporary Contract)

Location: Newcastle upon Tyne
Contract: Temporary Contract
Hours: Monday-Friday, 9:00am-5:00pm (No weekends)
Start Date: Immediate

Pay: £12.71 per hour – with a contract bonus of £3,500 at the end of the contract in April.

Overview

We are recruiting 15 Customer Contact Advisors to join a specialist remediation team within a leading financial services business. You'll contact existing clients who may have been affected by historic advice or service issues, explain why you're calling in a clear and reassuring manner, and arrange appointments with specialist remediation consultants who will investigate each case in detail.

Key Responsibilities

• Make outbound calls to existing clients.
• Explain the remediation programme professionally and empathetically.
• Book appointments with specialist remediation consultants.
• Update CRM records accurately after every conversation.
• Handle sensitive conversations with care and professionalism.
• Meet quality and productivity targets.
• Work closely with the wider remediation team.

Requirements

• Customer service or contact centre experience.
• Excellent communication and listening skills.
• Empathetic and professional telephone manner.
• Strong attention to detail.
• Confident using CRM and IT systems.

What's on Offer

• Monday-Friday working hours.
• Supportive team environment.
• Modern Newcastle offices.
• Full training provided.
• Potential future opportunities within the business.