Customer Contact Assistant (Waste Changes)

Exciting opportunity to join our Customer Contact Team here at Public Sector Partnership Services!

PSPS are recruiting Customer Contact Assistants to join our well-established team, supporting changes to local councils’ waste services as part of our busy contact centre.

This role will be based at one of our offices in Horncastle or Spalding on a 9-month contract, starting on 7th September.

It is expected however, that you will be able to organise own travel to attend PSPS offices and other worksites when required to do so.

Do you want to work in a fast-paced professional environment, with a strong one-team ethos?

We are looking for quick thinking, solution-focused individuals, who work with a one-team approach to improve standards of service delivery.  Our recruitment package supports our new assistants through an exclusive and bespoke training programme.

As a Customer Contact Assistant, you will provide an efficient, effective and customer-focused first point of contact for customers who contact us via methods such as telephone, email, post, web chat or face to face, spanning across our three client council districts. You will provide customers with a knowledgeable and professional service supporting upcoming changes to waste services. You will ensure that all contacts are managed in an efficient, caring manner and that excellent customer service is delivered.

What you will need:

• Hold Grade C (4) or above (or equivalent) in English and Maths and be competent in using Microsoft Office packages.
• Previous experience working in a customer focused environment and dealing with customer complaints or service requests
• High levels of accuracy and attention to detail when following processes.

About us

PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. We provide a range of professional services including HR & Payroll, Financial Services, Procurement & Contracts, ICT  & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.

Company culture

At PSPS, we are driven by a clear mission: “Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues.”

We offer a vibrant, inclusive culture, generous pension, flexible hybrid working and career progression opportunities.  Our teams enjoy regular events and recognition. 

What do I get in return?

Local Government Pension Scheme- With Generous Employer Contributions, you can enjoy peace of mind knowing you’re part of a scheme designed to provide financial security for life after work.

Annual leave- Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off, we also provide an option for you to flex when you take your bank holidays.

Hybrid working- Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week

Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone

Employee Benefits platform- Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts

Employment policies- including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives

Career progression- Opportunities for professional growth and development

Want to find out more?

View our corporate video

Visit our website

PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer.

PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date.