Customer Delivery Executive

Social Value Portal is the UK's market leader in social value measurement and reporting. Founded in 2014, the business helps organisations across the public, private and voluntary sectors measure and maximise the social impact they create, using the gold-standard TOM System framework.

To date, the platform has helped unlock over £74bn of social value, and the business is scaling globally.

BENEFITS AT A GLANCE 25 days holiday + bank holidays + your birthday off · Private medical insurance · 6 paid volunteering days · Annual learning budget · Pension matched to 5%

The role

As a Customer Delivery Executive, you'll be the day-to-day point of contact for a portfolio of private sector members using the Social Value Portal platform. Reporting to the Customer Delivery Team Leader, you'll help clients build a year-round social value plan, so their evidence and reporting are ready when it counts.

What you'll be doing

•  Train members on the TOM System and Social Value Portal platform
•  Help clients build and deliver a year-round social value reporting plan
•  Build and maintain strong relationships across a portfolio of private sector accounts and their supply chains
• Monitor usage and delivery metrics, flagging issues and driving improvement
• Extract and analyse platform data to produce social value reports and case studies
• Present updates to senior stakeholders, including social value leads and heads of social value
• Manage customer cases efficiently, keeping accurate records in the CRM
• Represent the voice of the customer internally, sharing feedback to improve the product

What you'll bring

Essential non-negotiable

• Proven experience in a customer-facing role, ideally within the private sector, social value or ESG space
• Working knowledge of social value principles or ESG reporting frameworks 
• Experience producing reports or presentations for clients or senior stakeholders
• Comfortable working with data, spotting trends and building case studies 
• Experience using a CRM system, Salesforce is ideal 

Useful not essential

• Familiarity with the TOM System framework
• Background in supply chain or client account management
• A genuine interest in technology, systems or AI tools

Benefits & culture

• Financial £30,000-£35,000 Base salary depending on experience, pension matched to 5%, life assurance at 4x salary, enhanced parental leave.
• Flexibility Hybrid, 2 to 3 days at Walworth Town Hall in Elephant & Castle.
• Development Annual learning budget, plus the Social Value Academy and six paid volunteering days a year.
• Wellbeing Private medical insurance, 24/7 Employee Assistance Programme, cycle to work scheme.
• Leave 25 days holiday plus bank holidays, your birthday off, and annual increases after 3 years.

Working arrangements

• Location Walworth Town Hall, Elephant & Castle, London
• Contract Permanent, full-time
• Working pattern Hybrid, 2 to 3 days in the office per week

How to apply

Click apply. Whether you're building on existing account or client management experience, or ready for a change with room to grow, we'd like to hear from you.

Growing together. One hire at a time.