Customer Escalations/Complaints Manager

Establish and maintain senor level client relationships, leading regular executive governance meetings and acting as a key...

Deliver excellent service delivery by monitoring service performance, taking corrective action when necessary across the client's...

Escalate and resolve contractor performance issues, supporting firm but fair commercial negotiation and dispute avoidance....

Spot risks, service failings and complex issues early, escalating where appropriate. Support targeted enforcement activity when...