Customer Experience Advisors at Alliance Homes Group, Portishead

Customer Experience Advisors

Location: Portishead

Salary: £27,763 per annum

37 hours per week, working Monday to Friday between the hours of 8.00am - 6.00pm

x 2 Permanent - Full Time

x 1 Fixed Term until 31st March 2027 - Full Time

We’re on the lookout for new team members to join our amazing and welcoming Contact Team. We’re passionate about delivering excellent customer service, putting people first and helping make our communities places we can all be proud of.

You’ll be the first point of contact for our customers, helping resolve their queries and making sure we get things right from the start. You’ll also support with some administrative tasks, and at times you may help coordinate maintenance visits so our Home Repairs Team can continue providing high‑quality repairs.

This is a brilliant opportunity to make a real impact and explore future development and progression across the team and the wider organisation.

About You

Our Contact Team is made up of friendly, confident team players who communicate clearly, both over the phone and in writing.

You’ll have experience working with the public (not necessarily in a contact centre but this is preferred) and be able to stay calm, positive, and customer‑focused, even at busy times. We’re looking for someone proactive, quick-thinking, and solution‑focused.

Good IT skills are important too, as you’ll be working with several of our internal systems.

We’re reviewing applications and holding interviews as they come in, so if you are interested in the role – apply today!

Previous applicants in the past six months need not apply.

Closing date: 12th November 2026

Shortlist date: 13th November 2026

Interview date: TBC