Customer Experience Coordinator

A Customer Experience Coordinator / Tenant Liaison Officer (TLO) is required for a temporary contract supporting a planned social housing improvement programme across the Teesside area.

A regional construction business delivering planned works and improvement programmes within the social housing sector.

The successful candidate will support social housing tenants throughout a programme of window and door replacements.

Responsibilities will include visiting residents in their homes, explaining the planned works, identifying individual requirements and ensuring customers receive a professional, courteous and considerate service throughout the project.

• Previous experience in a customer-facing or administrative role.
• Experience within construction, social housing, refurbishment or planned maintenance would be advantageous.
• Excellent communication and interpersonal skills.
• Confident dealing with customers in their homes.
• Strong organisational and administrative skills.
• Professional, approachable and customer-focused manner.

£15.50 per hour PAYE

Contract: October 2026 to March 2027.

This is a temporary position and Corepeople Recruitment Limited will be acting as an employment business for the supply of temporary workers to the hirer.

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