Customer Experience Manager
Elevation Recruitment Group
Customer Experience Manager
Location: Shipley
Salary: £35,000 - £40,000
Working Hours: Monday to Friday, 8:45am – 5:15pm (Office Based)
Holiday: 26 days plus bank holidays
Elevation Recruitment is recruiting for a Customer Experience Manager to join a growing business in Shipley. This is an exciting opportunity to lead a small customer service team while driving process improvements and helping shape the future of the department.
Key responsibilities:
- Lead and support a team of four.
- Review, improve and implement customer service processes.
- Create, monitor and report on KPIs.
- Ensure processes are followed and identify opportunities for improvement.
- Support the transition to a more customer-focused service model.
- Work closely with the team, remaining hands-on with customer service and aftersales when needed.
- Champion continuous improvement and encourage new ideas.
About you:
- Experience in a Customer Experience Manager, Customer Service Manager or Team Leader role.
- Proven experience improving processes and driving operational efficiencies.
- Experience creating and monitoring KPIs.
- Hands-on leadership style with a passion for developing teams.
- B2B customer service experience is advantageous.
If you're passionate about improving customer journeys, developing teams and driving continuous improvement, we'd love to hear from you.
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