Customer Experience Manager

Are you a passionate Customer Experience Manager or a Sales Support Manager who enjoys being at the centre of a fast-moving business, solving problems, coordinating teams and ensuring customers receive a first-class service? Are you looking for a role where you can genuinely influence the customer journey and grow with an ambitious, multi-brand business? If so, this could be the opportunity you've been waiting for.

We are currently recruiting for a Customer Experience Manager on behalf of a growing and highly successful East Midlands-based group of businesses operating across e-commerce, manufacturing, engineering and consumer products.

As Customer Experience Manager, you will act as a key link between customers and internal teams, helping to ensure the smooth coordination of orders, communication and issue resolution across multiple brands.

Benefits:

• Salary up to £35,000 may be some wiggle room for the right candidate
• Location: Tuxford, Nottingham
• Annual leave: 33 days including bank holidays - increasing with length of service
• Comprehensive onboarding and training from day one
• Ongoing support and cross-functional exposure across the wider business
• Hybrid working flexibility once established in the role
• Employee referral scheme and additional company benefits
• Company socials, charity events and a collaborative team culture

Key Responsibilities

• Manage customer enquiries and communications across multiple brands within the group
• Support the sales team with customer updates, order coordination and ongoing customer communication
• Liaise with operations, logistics and manufacturing teams to resolve delivery issues and customer queries
• Monitor customer orders, lead times and ongoing customer requirements to ensure a seamless customer journey
• Handle customer concerns professionally and proactively, working to achieve positive and timely outcomes
• Identify recurring customer issues and support improvements to systems, processes and communication
• Help maintain a consistently high standard of customer service across all brands and platforms
• Provide wider operational and administrative support where required across the business

Skills/Experience Required:

• Previous experience in a customer service, customer experience or sales support role
• Excellent communication skills, with the ability to build strong relationships with both customers and colleagues
• Strong organisational skills and the ability to manage multiple priorities effectively
• A proactive, solutions-focused approach with the confidence to take ownership of issues
• A high level of attention to detail and a commitment to delivering excellent service
• The ability to work independently while also collaborating closely with wider teams
• Experience within e-commerce, manufacturing, engineering, logistics or distribution would be highly advantageous, though not essential

Why Apply?
This is more than just a customer service role it's an opportunity to join a growing business where customer experience is a genuine priority and where you'll have the chance to make a visible impact across multiple brands.

If this sounds like you, please apply today!