Customer Experience Representative

Customer Experience Representative

Oldbury

Monday- Friday 8.30- 5pm

Permanent Office Based

£29,000

Responsible for providing excellent customer service by managing enquiries, quotations, and orders from initial request through to delivery.
Ensures customer requirements are understood, recorded accurately, and fulfilled efficiently.
Acts as a key link between customers and internal teams to support smooth operations and customer satisfaction.

Key Responsibilities

• Act as the main point of contact for customer enquiries via phone and email
• Provide clear and accurate information on products, pricing, availability, and delivery updates
• Build positive relationships with customers
• Handle complaints professionally and escalate where needed
• Process and manage customer orders accurately in company systems
• Review orders and quotations to ensure they are clear and achievable
• Check pricing, delivery timelines, and customer requirements before confirming orders
• Monitor active orders and keep customers informed of progress or delays
• Work with internal teams (e.g. production, logistics, sales, accounts) to ensure timely delivery
• Raise purchase orders and follow up with suppliers when required
• Identify and flag potential risks relating to delivery, quality, or capacity
• Support sales activities, including preparing and following up on quotations

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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