Customer Experience Team Member
Pertemps North Midlands
Outstanding facilities and office environment – staff fun days
Free parking and immediate starts available
We are actively seeking experienced Customer Service Advisors for a leading logistics provider in the Coleshill area.
Our Customer Service Advisor roles are always hugely popular. You would be representing a well-known brand that is committed to making long-term investments in its people.
Daily responsibilities include:
- Receiving and handling a high volume of inbound customer calls relating to order placement, stock availability, delivery updates, complaint handling, and much more.
- Updating the in-house CRM system.
- Working with and consolidating Microsoft Excel spreadsheets.
- Maintaining a high level of customer service at all times in a bright and professional manner (ideally with at least six months' experience in a customer service advisor role).
7.5-hour shifts between 7:00 am and 6:00 pm, Monday to Friday.
Rate of pay:
£12.74 per hour, rising to £12.87 per hour plus additional benefits after 12 weeks.
Benefits include:
- 30 days' annual leave (pro rata).
- Work-from-home options once on a permanent contract.
- Potential overtime opportunities paid at time and a half.
- Reward and recognition schemes, including Employee of the Month awards and prizes.
- Free on-site parking.
- Social committee events, including Chip Butty Fridays, film days, competitions, prizes, and more as part of a monthly engagement plan.
- Pool table and dartboard in the canteen.
- Large screens showing sports and other events, with radio throughout the week.
- Smart-casual dress code, with dress-down days on the last Friday of each month and occasional fundraising events for the social committee.
- Modern office facilities and equipment.
- No work on Christmas Day, Boxing Day, or New Year's Day.
- Advantages Programme, offering discounted cinema tickets, gym memberships, retail discounts, childcare vouchers, cycle-to-work funding, healthcare benefits, 24/7 GP video consultations, eye care, a company pension, and long-service awards.
- Career progression opportunities within a leading international logistics provider.
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