Customer Experience / Transport Planner Consultant in Derby

As a Customer Experience Consultant needed in Derby, you will handle customer queries and help keep day-to-day service activity running smoothly within Transport & Distribution. You will use your TMS experience to give clear updates, resolve issues and support a reliable customer journey.

Client Details

The organisation operates in the Transport & Distribution industry in Derby.

Description

• Manage customer queries across agreed communication channels, providing clear and timely responses.
• Use TMS experience to review transport information and provide accurate customer updates.
• Track customer requests through to resolution, keeping records clear and up to date.
• Work with relevant internal contacts to resolve service issues and reduce delays for customers.
• Provide customers with practical information on transport movements, bookings and delivery status.
• Identify recurring customer concerns and share relevant information to improve the service provided.
• Maintain accurate customer and transport data within the TMS to support reliable communication.
• Help deliver a consistent customer experience across Transport & Distribution services.

Profile

A successful 'Customer Experience Consultant' should have:

• Experience using a transport management system, TMS.
• Experience handling customer queries and providing clear updates.
• Ability to review transport information accurately and maintain up-to-date records.
• Confidence managing customer requests through to a clear resolution.
• Ability to communicate transport status and service information in a straightforward way.
• Experience working with internal contacts to resolve customer service issue

Job Offer

• Temporary Customer Experience Consultant - based in Derby.
• Hourly pay of £18 to £23, dependent on the level of experience.
• Benefits to be confirmed.

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.