Customer Field Service Engineer

Position: Customer Field Service Engineer  
Location: Midlands
Salary: £40k – £45k 
The Company: CNC Machine Manufacturer

The Role:
•    Install, test, service and repair/rebuild the company machines ensuring the equipment conforms with company operating specifications and customer requirements.
•    Promotion of the company’s machine tool performance & reliability, company engineering competencies and customer service excellence.
•    Provides prompt engineering support to customer manufacturing operations relating to company machine tool installation, product performance, operating & maintenance procedures on customer premises. 
•    Provides timely accurate technical advice to customers (Help Desk).
•    Evaluates company product/service performance in the field.
•    Provides technical inputs into development and evaluation of new company products. 
•    Feeds back intelligence relating to customer needs, company product & service performance, competitor product performance and sales activity to company management.
•    Ensures the company’s products conform to customer production & quality requirements.
•    Reports directly to the Operations Manager
•    Relates to the customer for field service and repair, help desk support, installation, training, new product information and maintenance of ongoing relationships.
•    Establishes and maintains effective working relationships across the company
•    Provides accurate feedback on service issues to engineering and central service functions.
•    Liaises with sales and applications departments for customer support related issues e.g. installation scheduling, machine preparation for demonstration etc.
•    Liaises with shipping and purchasing departments to ensure parts delivery.

Requirements:
•    Engineering competencies to a minimum of trade level
•    Tertiary in engineering mechanical or electrical (advantageous)
•    Completed studies in business administration (advantageous)
•    Customer service engineering experience in a geographically dispersed organization
•    Excellent verbal and written communication skills
•    Demonstrated PC Skills (excel, word, and PowerPoint)
•    Able to meet deadlines plan and organise work priorities 
•    Minimum of 5 years’ experience with Relevant trade or engineering qualifications for CNC machine servicing/support or Trade qualified electrical/electronic an advantage
•    Strong focus on customer service
•    Knowledge of the Company’s CNC systems or Fanuc Robots and other CNC systems will be an advantage
•    Able to work from their own initiative 
•    Demonstrate flexible and positive attitude 
•    Training will be given to the successful applicant
•    Overseas and travel may apply