Customer Liaison Officer

As a Customer Liaison Officer in the property industry, based in Tamworth, you'll act as the main point of contact for customers, ensuring their needs and concerns are addressed effectively. This role is key to maintaining smooth communication between the organisation and its customers, helping to deliver a seamless service.

Client Details

This position is with an organisation within the property industry, located in Tamworth.

Description

• Communicate with customers to understand and address their needs and concerns.
• Act as the primary point of contact for all customer-related queries.
• Coordinate with internal teams to ensure customer issues are resolved promptly.
• Keep customers informed about progress and outcomes of their queries or requests.
• Maintain accurate records of customer interactions and updates.
• Support the delivery of services by ensuring customer satisfaction.
• Proactively identify areas for improvement in customer service processes.
• Provide feedback to the organisation based on customer interactions.

Profile

A successful Customer Liaison Officer should have:

• Excellent communication and interpersonal skills.
• Proven experience in customer service or a similar role.
• Strong organisational skills and attention to detail.
• The ability to manage multiple tasks and prioritise effectively.
• A proactive approach to problem-solving and customer care.
• Familiarity with the property industry would be an advantage.

Job Offer

• Salary ranging from £28,800 to £35,200, dependent on the level of experience.
• Fixed-term contract with the potential for professional growth.
• Opportunities to contribute to a key role in the property industry.

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.