Customer Liaison Officer (Utilities)

Customer Liaison Officer (Utilities)

Location: Surrey
Salary: £40,000 - £50,000 + Company Van + Fuel Card + 20 Days Holiday + Bank Holidays
Job Type: Permanent

We are seeking an experienced Customer Liaison Officer to support utility works across Surrey, ensuring customers receive excellent communication throughout gas mains replacement projects.

This is an excellent opportunity for someone with Resident Liaison Officer (RLO) experience who enjoys working with the public and delivering exceptional customer service.

Responsibilities

• Act as the main point of contact for residents and businesses affected by works.
• Keep customers updated throughout projects.
• Respond to enquiries and resolve complaints professionally.
• Carry out property visits before, during and after works.
• Work closely with site teams to minimise disruption.
• Maintain accurate records of customer interactions.
• Ensure high levels of customer satisfaction.

Requirements

• Previous Resident Liaison Officer (RLO) or Customer Liaison experience.
• Utilities or construction sector experience preferred.
• Excellent communication and interpersonal skills.
• Strong organisational skills.
• Full UK Driving Licence.

Package

• £40,000 - £50,000
• Company Van
• Fuel Card
• 20 Days Holiday plus Bank Holidays
• Permanent position