Customer Operations Administrator

Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as Operations Support full-time permanent basis.

Culture and Environment
Our client is a progressive and fast-evolving business with ambitious growth plans and a clear vision for the future. Operating within a dynamic and ever-changing environment, they encourage innovation, accountability and forward-thinking at every level.

You will be joining a vibrant and supportive team where collaboration is valued and success is shared. The business is committed to developing its people, providing structured training and ongoing support to ensure individuals have the tools and confidence to thrive and progress.
The workspace itself reflects the energy of the organisation, modern, contemporary and thoughtfully designed to create an inspiring environment to work in. It is a fantastic space to be part of, where high standards, teamwork and growth go hand in hand.

Personality
You will be a highly organised and detail-oriented individual with a proactive and solutions-focused approach to your work. Comfortable managing multiple priorities, you will thrive in a fast-paced environment and remain calm under pressure whilst maintaining a high level of accuracy. Strong communication skills and the ability to build effective working relationships across departments are essential, alongside a collaborative mindset and a commitment to delivering excellent customer service.

Package and benefits

• Monday to Friday
• 9:00-5:00pm

Pension            

• 3% employer contribution, 4% employee contribution, 1% tax relief, pensions advisor to visit the site twice a year

Healthcare        

• All employees are entitled to the Health Assured Employee Assistance Programme from day one, providing a free 24hr confidential helpline on various issues.
• On completion of the 6-month probationary period, healthcare cash plan is available

Holiday Entitlement

• 23 days holiday plus 8 statutory bank holidays. After 3 years’ service this increases to 24 days plus BH and at 6 years’ service it increases again to a maximum of 25 days plus BH.
• After completing 6-month probationary period, all employees are entitled to up to 5 days unpaid annual leave in addition to their paid allowance. This is pro-rata in the first part year, following probation.

Life Assurance

• 2x annual salary

Free onsite parking
     Incredible core company values

Job Role:

• Providing comprehensive administrative support, coordinating with various departments throughout the organisation
• Managing daily delivery reports liaising with carriers, Customer Service, and the warehouse to resolve any delivery issues
• Coordinating with carriers, tracking deliveries, obtaining Proof of Deliveries (PODs), and managing claims arising from any failed deliveries. Cross-checking carrier invoices against the claims to ensure accuracy
• Analysing carrier performance data, identifying trends and root causes of failed deliveries, such as address issues, weather delays, or logistic failures and prepare reports for senior team
• Working collaboratively with the warehouse, upgrading/amending customer orders, running reports and ensuring customer orders are despatched without issue
• Liaising with the warehouse to investigate delivery incidents, identify issues, analyse trends, collate information to report findings to senior team
• Monitoring marketing board stock levels, back orders, raising works orders when required and provide regular updates to the relevant departments
• Coordinating and scheduling deliveries with key customers
• Liaising with returns/quality and customer service team to coordinate goods collections with external carriers. Monitor carrier performance, and produce data-driven reports to support the improvement of collections
• Capturing Quality enquiries/returns received through customer service, analysing trends, ensuring investigations are completed thoroughly and raising repeated item issues
• Attending monthly meetings with the Quality department to report on findings, gather feedback to relay to the Customer Service department
• Preparing and finalising the necessary courier customs clearance documentation for Irish deliveries and returns
• Handling sample requests, processing marketing orders, replacement orders and managing internal orders across affiliated companies
• Scanning and verifying documents for upload to our archive system
• Providing support for house accounts

Skills and experience:

• Previous experience in a similar role
• Strong focus on efficiency and accuracyKeen eye for detail with strong organisational skills
• Ability to manage multiple tasks simultaneously
• Ability to work under pressure and adapt easily to change
• Experience of Word, Outlook and Excel is essential

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.