Customer Operations Coordinator

Alstom is the UK & Ireland’s leading supplier of new trains and train services, and a leading signalling and rail infrastructure provider. Alstom have built, or are building, just under 40% of the UK mainline train fleet; as well as the entire fleets in service with London Underground and Dublin Luas.

We provide the widest range of smart solutions in the rail market, from innovative high-speed rolling stock, metros and trams to maintenance, modernisation, infrastructure and signalling.

Employing 6000 people, we design and build trains at Derby, the UK’s largest train factory; and operate major sites at Widnes, Crewe, Ilford and Plymouth, and 30 train services depots across the UK and Ireland.  

Your future role: 

To ensure all customer enquiries, quotations and orders are processed using the ALSTOM Electronics business systems to a high standard of right first time and efficiency. Close liaison with planning, manufacturing, engineering and sales to support high overall standards of customer service is required. Provide fast resolutions for any service-effecting issues and raise overall standards in customer focus. 

We'll look to you for: 

• Responsibility for ensuring all Customer enquiries, quotes and orders are processed on business systems right first time and in line with Customer requirements. 

• Responsible for communication of any customer concerns. 

• Main point of contact’ for general customer enquiries. 

• Ensure all visitors and customers to ALSTOM Electronics receive a high service level. 

• Support business in general administration duties as required in an efficient, effective and professional manner. 

• To adhere to deadlines & targets set by Operations Manager. Report all HR/HSE issues. 

• Establish good working relationships with assembly teams, sales, purchasing, and other key members of the business. 

• Ensure KPI targets for delivery and service levels are consistently achieved. 

• Ensure full compliance with ALSTOM quality standards. 

All about you:

 We value passion and attitude over experience. Thats why we dont expect you to have ecvery single skill. Instead we've listed some that we think will help you succeed and grow in this role:  

• A good understanding of administration, order coordination, planning, MS Office, MRP and quality systems is required. 

• Experience within a relevant manufacturing environment, using latest business and office computer systems. 

• Education to Diploma level in business administration / Sales coordination. 

• The individual must be well organised, disciplined, logical thinking, self-motivated, team player, able to communicate at all levels and above all be highly “innovative” in delivering high standards in processing customer orders and general administration work. 

Things you’ll enjoy:

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Utilise our agile working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive benefits (pension, life ins.,
• medical)
• Up to 52 weeks full maternity and adoption pay
• 25 days annual leave plus bank holidays, with the opportunity to buy or sell holidays
• Enjoy a wide range of flexible benefits that you can tailor to suit your lifestyle 
   
  You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!