Customer Operations Manager in Birmingham
Posted by Four Squared Recruitment Ltd
£40,000 – £45,000 a year
Birmingham (B98 9PB) · Permanent
£42,000 - £45,000
Company Car
Full Time
Permanent
The Opportunity
Our client - a leading organisation within the municipal and commercial engineering sector - is seeking a Customer Operations Manager to join their growing team.
This is a highly visible position acting as the operational bridge between customers, commercial teams and internal departments, ensuring projects move smoothly from quotation and order through to delivery and handover.
You'll play a key role in maintaining customer confidence, coordinating multiple stakeholders and providing clear visibility of project progress, delivery schedules and potential risks along the way.
This is an excellent opportunity for an organised, commercially aware professional who enjoys building strong customer relationships and keeping complex projects on track.
Key Responsibilities
- Act as the primary operational point of contact for customers throughout the order and delivery lifecycle.
- Coordinate activity between customers, Sales, Tenders, Engineering, Production, Supply Chain and Delivery teams.
- Maintain visibility of customer requirements, project milestones, delivery schedules and order progress.
- Provide regular updates to customers and internal stakeholders on progress, risks and key actions.
- Review customer commitments and challenge potential issues before they become delivery problems.
- Support the successful transition from tender and quotation stage through mobilisation, build and final delivery.
- Identify, communicate and escalate customer-impacting risks at the earliest opportunity.
- Monitor outstanding actions and ensure effective follow-up across multiple departments.
- Capture customer feedback and support ongoing process improvements.
- Help strengthen communication, coordination and operational performance throughout the business.
We are looking for someone who can confidently manage multiple stakeholders and priorities whilst delivering an excellent customer experience.
You'll ideally have:
- Strong customer-facing communication skills.
- Excellent organisational and planning abilities.
- A highly detail-oriented and methodical approach.
- The ability to analyse information and identify potential risks.
- Confidence working with senior stakeholders, customers and operational teams.
- Strong administration, reporting and record-keeping skills.
- A positive, proactive and solutions-focused attitude.
- The ability to work calmly under pressure and manage changing priorities.
- Manufacturing
- Engineering
- Automotive
- Commercial vehicles
- Fleet solutions
- Waste management
- Logistics
- Transport
- Capital equipment
- Public sector contract delivery
- Salary of £40,000 - £45,000
- Permanent, full-time opportunity
- Stable and growing organisation
- Varied role with significant customer interaction
- Opportunity to work on high-value projects from order through to delivery
- Collaborative and supportive team environment
- Genuine opportunity to influence customer experience and operational performance
Application Disclaimer: Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback to all applicants. If you have not heard from us within three weeks of submitting your application, please assume that your application has not been successful on this occasion.
Thank you for taking the time to apply.
For more information on this position, please contact James Randall at Four Squared Recruitment.
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