Customer Order Management Administrator

Customer Order Management Administrator - 6‑Month Contract (PAYE £13.49 per hour) Location: Peterborough (Hybrid - Full time 37.5 hours a week 3 days onsite per week, including one team day) Start Date: August 2026

Our client is looking for a Customer Order Management Administrator to join their busy team in Peterborough on a 6‑month contract. If you're organised, accurate and enjoy keeping operations running smoothly behind the scenes, this role offers a great opportunity to build experience in a fast‑paced order management environment.

This hybrid position gives you a balance of home and office working, with three days onsite each week (including one collaborative team day), plus occasional workshops, audits and meetings.

What You'll Be Doing

• Process customer orders with accuracy and speed.
• Allocate parts to orders within internal systems.
• Prepare export/shipping documentation to keep orders moving.
• Handle data entry including customer set‑ups and credit/debit updates.
• Create internal reports for the team.
• Maintain and cleanse data to ensure system accuracy.
• Spot process improvements and share ideas with your Supervisor.

What Success Looks Like

• 98% order entry accuracy
• 24 orders / 90 lines processed daily
• 85% of service requests completed within 4 hours
• Confidently supporting 14 countries
• Escalating issues quickly and keeping workflows smooth
• Contributing to continuous improvement

What You'll Bring

• Experience in order management or strong transferable admin skills
• Confidence with repetitive tasks and high‑volume processing
• Solid MS Office skills
• Strong attention to detail and ability to follow established processes

Qualifications & Competencies

• Secondary education or equivalent experience
• Drives results - consistent, reliable performance
• Communicates effectively - clear and professional
• Customer focus - supporting positive outcomes
• Self‑development - eager to learn and grow
• Order life cycle knowledge
• Customer support understanding
• Order processing expertise

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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