Customer Quality Engineer

Customer Quality Engineer| Blandford | Competitive

You'll be the technical voice customers turn to when quality really matters.

Every investigation you lead gets to root cause, not just the symptom.

This is a role where your standards expertise is genuinely relied on, not just appreciated.

As a Customer Quality Engineer, you will benefit from:

• Professional development including auditor training and advanced quality tools
• Leadership development opportunities
• The chance to shape site-wide quality culture and systems
• Direct exposure to globally recognised OEM brands across construction, agricultural and industrial sectors

As a Customer Quality Engineer, your responsibilities will include:

• Act as the primary quality contact for assigned customer accounts
• Lead customer complaint investigations using 8D and 5 Why methodologies
• Coordinate customer visits, audits and quality reviews
• Support PPAP preparation and APQP activities for new product introduction
• Monitor and analyse customer PPM, scrap and rework performance
• Drive continuous improvement projects to reduce non-conformances

As a Customer Quality Engineer, your experience will include:

• Minimum 3 years' experience within a manufacturing quality environment
• Experience leading customer complaint investigations and corrective actions
• Practical use of 8D, 5 Why and root cause analysis methodologies
• Ability to read and interpret engineering drawings and GD&T
• Knowledge of IATF 16949, ISO 9001 and ISO 14001 advantageous
• Auditor qualification, lead auditor training, or experience with SPC and MSA desirable

If you're looking for a role where your technical expertise shapes real customer outcomes, this Customer Quality Engineer position offers exactly that. Apply today with an up-to-date CV or call Amber Thorne at Rubicon for more information.

While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made.