Customer Quality & Warranty Manager

Owen Daniels

Are you an experienced Quality or Warranty professional looking for an opportunity to make a real impact? Our client is a growing, market-leading engineering group operating across multiple sectors and is looking for a Customer Quality & Warranty Manager to take ownership of customer complaints, warranty claims and product quality.
 
 
Customer Quality & Warranty Manager
Permanent
Dependent on experience
Working hours – 40 hours per week
Location – Gloucester
 
Customer Quality & Warranty Manager
Job Description
  • Manage customer complaints, product failures and warranty claims through to resolution.
  • Lead root cause investigations and implement effective CAPA and corrective actions.
  • Analyse warranty trends, field failures and complaints to identify recurring issues.
  • Work closely with Engineering, Manufacturing, Service and Supply Chain teams to improve product reliability.
  • Monitor warranty costs, quality KPIs and cost of poor quality, driving continuous improvement.
 
 
Customer Quality & Warranty Manager
Essential Experience/Skills/Qualifications
  • Experience within manufacturing or engineering.
  • Background in Customer Quality, Warranty, Quality Assurance or Product Quality.
  • Strong experience with root cause analysis and CAPA.
  • Excellent analytical, problem-solving and communication skills.
  • Experience working cross-functionally with engineering, production and customer service teams.
 
Customer Quality & Warranty Manager
Company Benefits
 
  • Opportunity to join a growing, market-leading engineering group.
  • Career development and progression opportunities.
  • Private Medical Insurance
  • 25 days holiday + Bank holidays
 
If you feel you’re a good fit for this position, please click ‘apply’.
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