Customer Relations Manager

Customer Relations Manager – New Build Housing

South Midlands | Full-Time | Monday to Friday | Permanent

Are you an organised and customer-focused professional with experience in the housing sector? We are recruiting on behalf of a leading residential developer for a Customer Relations Manager to oversee customer care operations across developments throughout the South Midlands.

This is an office-based role (Monday to Friday) with regular travel to live developments. Mileage for business travel is fully reimbursed.

The Role

As Customer Relations Manager, you will be responsible for ensuring homeowners receive an exceptional level of customer service throughout the aftercare process. You'll work closely with Site Managers, subcontractors, and homeowners to coordinate repairs, resolve issues efficiently, and maintain excellent customer satisfaction.

Key Responsibilities

• Build and maintain positive relationships with homeowners.
• Attend regular site visits and meetings with Site Managers.
• Manage and prioritise customer care workloads effectively.
• Coordinate and monitor outstanding defects through to completion.
• Ensure jobs are closed promptly and to a high standard.
• Liaise with internal departments and contractors to ensure works are completed within agreed timescales.
• Support the Customer Care team with coordination and administrative tasks when required.
• Keep accurate records and provide regular progress updates.
• Deliver a professional, proactive, and customer-focused service at all times.

What We're Looking For

• Previous experience within the housing or new build industry is highly desirable.
• Excellent organisational and time management skills.
• Ability to manage multiple workloads and prioritise effectively.
• Strong communication and relationship-building skills.
• Confident dealing with homeowners, Site Managers, and contractors.
• Good IT skills, including Microsoft Office.
• A full UK driving licence is essential.

What's on Offer

• Competitive salary (depending on experience).
• Monday to Friday working hours.
• Office-based role with regular site visits.
• Mileage reimbursement for all business travel.
• Opportunity to join a well-established residential developer with excellent career progression.
• Supportive team environment and long-term career prospects.

If you're an organised professional who thrives in a fast-paced environment and enjoys delivering outstanding customer service, we'd love to hear from you. Apply today to be considered for this exciting opportunity.