Customer Sales Advisor in Tyburn, City and Borough of Birmingham

Customer Sales Advisor

Full Time – Permanent

8:00am - 4:30pm Or 9:30am – 6:00pm - Monday to Friday with 1 in 4 weekends

8:00am – 5:00pm - Saturday 10:00am – 4:00pm - Sunday

Erdington

Salary is dependent on experience

We are currently recruiting for a Customer Sales Advisor to join our client based in Erdington.

The role of the Customer Sales Adviser is to ensure customers receive a consistently high level of service.

In addition to providing day-to-day help to customers, the Customer Services Adviser will contribute to the overall cleanliness appearance and overall effectiveness of the operation and, in the absence of other management, may be required to take responsibility for other activities.

Principle Objectives:

The principle objectives of the Customer Sales Adviser are to guarantee customers an excellent level of service whilst at the same time ensuring the highest level of sales for the Company.

To achieve this, the Customer Service Advisor will:

• Contribute to the achievement of the financial targets of the store
• Identify and quantify the potential available from each customer for increasing occupancy and revenue within the store
• Respond effectively to the diverse needs of each customer
• Ensuring the store presents itself to a high standard of cleanliness
• Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike.
• Comply consistently with all company procedures

Main Duties:

• Deal effectively with sales inquiries from customers over the telephone and face to face, advising and selling the range of available services to potential and existing customers
• Maximise every sales enquiry to ensure the store hits its target
• Complete all administrative tasks to ensure compliance with company procedures
• Maintain a clean and tidy store
• In instances of lone working or in the Store Manager and Supervisors absence take key holder responsibility.
• Ensure that the store ‘bad debt’ is kept to a minimum. Implementing procedures and controls to recover any bad debt
• Ad hoc duties

Person Specification:

In order to be successful in the position the jobholder will need to demonstrate:

• A good level of written and verbal communication skills
• Ability to speak clearly and demonstrate effective listening skills when communicating with customers face to face or over the phone
• Self-discipline, working within guidelines and procedures whilst being attentive to detail
• Comfortable working in a small team environment and adapt to lone working
• Project confidence and knowledge of Company products and services on completion of the induction and probation period
• Day to day liaison with customers
• Achieving a high level of customer service and satisfaction
• Achievement of weekly, monthly and yearly sales targets

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