Customer Service & Acquisitions Lead

Noble Recruiting is delighted to be recruiting for a Customer Service & Acquisitions Lead on behalf of a growing and innovative organisation. This is an exciting opportunity to join a business where you can make a real impact, build lasting customer relationships, and play a key role in driving ambitious growth plans.

About the Role

You will manage customer enquiries, convert leads into paying customers, oversee customer onboarding processes, support billing and credit control activities, and contribute to service performance reporting and business improvement initiatives.

Key Responsibilities

Customer Acquisition & Business Growth

• Identify and generate new customer leads through research, networking, events, referrals, and digital channels.
• Build and maintain a strong pipeline of prospective customers.
• Engage with potential customers to understand their requirements and present suitable connectivity solutions.
• Convert qualified leads into paying customers.

Customer Service & Account Management

• Handle customer enquiries, complaints, and service issues effectively.
• Contact customers ahead of contract renewals and discuss available contract options.
• Build strong relationships with customers and act as a trusted point of contact.

Customer Administration & Finance Support

• Set up new customer accounts and raise invoices as required.
• Process customer payments and maintain accurate records.
• Reconcile payments received through Stripe, GoCardless, and bank transfers.
• Support credit control activities and help minimise overdue debt.
• Manage customer departures and coordinate the return of equipment where necessary.

Reporting & Business Improvement

• Collate performance information and prepare regular reports and dashboards.
• Monitor customer acquisition and service performance metrics.
• Analyse customer service and acquisition data to identify trends and opportunities for improvement.
• Support the development of customer service and acquisition systems and processes.
• Assist with internal and external audit requirements.

About You

We are looking for an organised, motivated individual who enjoys working with customers and has a strong eye for detail.

Essential Skills & Experience

• Experience in a customer service, customer success, sales support, account management, or business development environment.
• Excellent communication and relationship-building skills.
• Ability to understand customer needs and identify appropriate solutions.
• Strong administrative and organisational skills.
• Good Microsoft Office skills, including Word and Excel.
• Experience working with data and spreadsheets.
• Ability to manage multiple priorities and work independently.
• A proactive, resourceful, and collaborative approach.

Desirable

• Experience within telecommunications, broadband, digital technology, utilities, or similar sectors.
• Knowledge of customer onboarding, invoicing, and payment systems.
• Experience producing performance reports and analysing customer data.
• Understanding of business systems and process improvement.

Important Notice

Noble Recruiting Limited, based in Billericay, Essex, is an Equal Opportunities Employer. With over 17 years of industry experience, we specialise in permanent recruitment and the provision of temporary workers.

By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy on our website.

Application Status: Due to the high volume of applications received, if you do not hear from us within 14 days, your application has unfortunately not been successful on this occasion.