Customer Service Admin in Sheffield, South Yorkshire

Customer Service Support
Sheffield (Hybrid) | 10-Month Fixed Term Contract | £25,000 to £28,000

This is a chance to join a well-established global business in Sheffield, in the customer service team. You won’t be in a call centre. You’ll own orders from start to finish, get to know your customers across the UK and Ireland, and work closely with the shipping, planning and sales teams to make sure what’s promised is delivered.

It suits someone with a couple of years in customer service who wants to move into a more commercial role in supply chain, and who likes the satisfaction of getting things right first time.

The details

• 36.5 hours per week
• Hybrid working split evenly between the office and home, on a two-week rota
• 10-month fixed term contract
• £25,000 to £28,000 depending on experience

What you’ll be doing

• Looking after the UK and Irish customer base, taking orders by phone, email and post, and entering and amending them on the ERP system before the daily cut-off
• Dealing with customer queries and complaints, and knowing when something needs escalating
• Keeping track of shipments, plant schedules and stock levels so customers always know where they stand
• Building good working relationships with internal teams to keep service levels high
• Helping shape the team’s work instructions and covering for colleagues during holidays

What you’ll bring

• 1 to 2 years’ experience in customer service, ideally in an order processing or sales support role
• Experience with an ERP system such as SAP, Sage or Oracle - desirable
• Good working knowledge of Microsoft Office, particularly Excel and Outlook - V Look ups and Pivot Tables
• Clear, confident communication, both written and on the phone
• An organised, calm approach when things get busy
• Experience supporting customers in Ireland, or a good understanding of the Irish market, would be a real advantage

Why this role
For 10 months you’ll have real responsibility in a global supply chain operation, with a close-knit team and a good balance of office and home working. It’s a strong addition to your CV and a solid grounding for a longer-term career in customer service or supply chain.

Please apply with your CV or get in touch with me directly for a confidential conversation about the role and the business.