Customer Service Administrator in Hamilton, South Lanarkshire

Customer Service Administrator, £15-£19 per hour, Hamilton, Immediate Start

Benefits

• Temp-to-permanent opportunity for long-term career progression.
• Pay rate of £15.38 PAYE or £19.95 via Umbrella.
• Monday to Friday, 8:30am–5:00pm, with one hour unpaid lunch.
• 37.5 hours per week.
• Full training provided, with support from experienced colleagues to develop skills and knowledge.

Responsibilities

• Handle approximately 5–30 inbound customer calls daily, providing excellent customer service.
• Process customer orders accurately from initial enquiry through to final invoicing.
• Enter customer purchase orders (POs) onto the Business Central system.
• Process statements, credits, quotations and proof of deliveries.
• Advise customers on product pricing and availability.
• Arrange shipments through third-party logistics providers.
• Prepare pick instructions for production and warehouse teams.
• Compile daily management dashboard information.
• Support the accountant with debt collection, purchase order management, financial transactions and reporting.
• Learn to create product codes and interpret customer prescription forms.

Requirements

• Previous customer service, administration or order processing experience.
• Excellent written and verbal communication skills, with confidence handling telephone enquiries.
• Strong IT skills, particularly Microsoft Excel, with knowledge of Word.
• A positive attitude, willingness to learn and a strong customer-focused approach.
• Ability to multitask, prioritise workloads and maintain accuracy under pressure.
• Good organisational skills and attention to detail.
• Experience in a small business environment and familiarity with invoicing would be advantageous.