Customer Service Administrator in Bellshill, North Lanarkshire

Polish & English Speaking Customer Service Administrator, Bellshill, £13.00 per hour (PAYE)
Hours: Monday to Friday, 9:00am–3:00pm

Benefits

• £13.00 per hour, plus holiday pay.
• Monday-to-Friday working pattern with weekends free.
• Workplace pension following successful completion of probation.
• Friendly and supportive team environment.
• Varied role offering opportunities to develop customer service and administrative skills.

Responsibilities

• Handle inbound and outbound customer calls in Polish and English.
• Process stationery orders for Polish-speaking customers using an internal database.
• Arrange collections and deliveries of PDQ/card payment machines for English-speaking customers.
• Deliver excellent customer service across various projects and campaigns.
• Maintain accurate customer records and order information.
• Complete general administrative duties and support additional projects as required.

Requirements

• Fluent spoken and written Polish and English.
• Previous customer service or call centre experience preferred, ideally one year.
• Strong communication and interpersonal skills.
• Good organisational skills and excellent attention to detail.
• Competent in Microsoft Excel and Word.
• Ability to adapt to different projects and customer needs.
• Positive attitude and ability to work effectively within a small team.
• Administrative experience is advantageous but not essential.