Customer Service Administrator in Pemberton, Borough of Wigan

CareerMakers Recruitment is currently recruiting for a Customer Service Administrator on behalf of a client based in the Wigan (WN5) area.

Key Responsibilities:

• Handling a high volume of customer enquiries via telephone, email and live chat.
• Responding to customer queries professionally, efficiently and in a friendly manner.
• Tracking customer orders and providing updates on delivery statuses.
• Investigating delivery issues, missing orders, returns and general customer complaints.
• Liaising with warehouse and dispatch teams to resolve customer queries and ensure orders are processed smoothly.
• Maintaining accurate customer records and updating order information on internal systems.
• Confident using computers and a range of IT systems, with good general computer skills.
• Able to work in a fast-paced warehouse environment and manage multiple tasks at once.
• Thick-skinned, resilient and able to remain calm and professional when dealing with difficult or frustrated customers.
• Excellent communication skills, both written and verbal.
• A positive, proactive attitude with a strong focus on customer satisfaction.

Requirements:

• Online retail experience
• Strong written and verbal communication skills
• Confident using IT systems and customer service software
• Ability to process customer requests quickly while maintaining accuracy
• Excellent problem-solving skills and the ability to escalate issues appropriately
• Good telephone manner and customer service skills
• High level of attention to detail

Monday - Friday

8:30am - 5pm

If you have the relevant experience and are interested in this opportunity, please apply with your CV or contact us directly to discuss the role further.