Customer Service Administrator in Durham
Posted by Corepeople Recruitment
A Customer Care Administrator is required for a permanent role in Durham, supporting a busy customer service function within a construction-related business.
The Company
An established construction-related business with a strong focus on customer service and delivering a professional service throughout ongoing works.
The Role
Responsibilities will include:
- Answering calls and logging customer enquiries
- Maintaining accurate customer records and updating internal systems
- Liaising with stakeholders to provide customers with accurate information
- Handling complaints and ensuring timely responses
- Recording customer queries and resolutions
- Visiting customers to discuss requirements during works
- Supporting customer satisfaction and service delivery
- Providing general administrative support to the Customer Service Manager and wider team
Experience Required
- Strong administration and customer care experience
- Excellent communication skills
- Strong IT skills and confidence using computer systems
- Good numeracy and literacy skills
- Excellent organisation and attention to detail
- Full UK driving licence essential
Remuneration
£28,000 per annum
This is a permanent position and Corepeople Recruitment Limited will be acting as an employment agency for permanent recruitment.
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