Customer Service Administrator – Head Office at Steeper, Leeds ICD

Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK’s largest suppliers. Steeper’s vision is to create life’s turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services.
We currently have an exciting opportunity for a Customer Service Administrator to join our Orthotics Customer Service team at our Head Office in Leeds, based on site.
The Role:
In this role you will carry out duties to ensure the efficient day-to-day running of the Customer Services department. This is carried out in line with the departmental processes and procedures.
Responsibilities:
• Review, resolve and respond to enquiries and issues in a timely and professional manner via email and telephone
• Work towards teams set KPI’s
• Report any customer issues or order delays to the team leader
• Action daily reports and flag any anomalies
• Follow all standard operating procedures and advise of incorrect or missing information
• Ensure queries are actioned and sent to relevant clinics
• Support team members
• Support with any ad-hoc duties
What we are looking for:
• Excellent communication skills, both written and verbal
• Ability to multitask
• High attention to detail
• Excellent time management skills
• Can do positive attitude
• Willingness to learn
Education, Training and Experience Requirements:
• Experience in a customer-facing role
• Experience in Microsoft packages
• GCSE in English Language (A-C or 4+)
• Experience in ERP systems – Desirable
What we offer in return:
• Competitive salary
• Incremental holiday allowance (rising with service) and additional day off for your birthday.
• Free parking
• Canteen onsite
• Employee discount platform
• Employee Assistance Programs
• Qualification support
• Flexible working
• Refer a friend incentive
• Cycle2work scheme
• Subscription and registration fees paid e.g. HCPC
• Continuous professional development plans with internal and external training and courses available