Customer Service Administrator
Huntress - Leeds
Location: Halifax, HX2
Salary: Competitive
Are you someone who enjoys building relationships, solving problems and making sure customers get the very best experience?
You'll become a key point of contact for your customers, getting to know their needs, helping them make the most of the products and services available to them and ensuring they continue to receive value throughout their journey.
The Role
Your day-to-day responsibilities will include:
- Developing positive, long-term relationships with a range of customers.
- Guiding new customers through their initial onboarding and helping them get up and running.
- Acting as a trusted contact for customer queries and providing support by telephone and email.
- Getting to know your customers and understanding their individual requirements.
- Keeping an eye on customer engagement and recognising when someone may need additional support.
- Proactively contacting customers to check in, understand their experience and identify opportunities to improve their relationship with the business.
- Taking ownership of customer issues and seeing them through to a successful resolution.
- Recording customer information and interactions accurately.
- Gathering customer feedback and identifying recurring issues or opportunities for improvement.
- Working alongside internal teams to resolve customer concerns and ensure a smooth experience.
- Sharing customer feedback and insight with colleagues to help improve products, services and processes.
- Supporting customer retention, renewals and repeat business.
We're looking for someone who is naturally customer-focused but also understands the importance of building lasting commercial relationships.
You'll ideally have experience in customer success and comfortable communicating with customers over the phone and via email.
You'll also need to be:
- Confident and professional when dealing with customers.
- A strong communicator with excellent relationship-building skills.
- Proactive rather than someone who waits to be asked.
- Organised and able to manage a portfolio of customers effectively.
- A good problem solver who enjoys finding practical solutions.
- Comfortable using customer information and data to identify trends or potential issues.
- Commercially aware, with an understanding of the importance of customer retention.
- Able to work collaboratively with different internal teams.
- Detail-focused with good administration and record-keeping skills.
This is an opportunity to become an important part of the customer journey and have a genuine impact on customer relationships.
You'll have the opportunity to develop your customer success and account management skills, build strong relationships with a varied customer base and contribute directly to customer satisfaction and long-term retention.
If you're friendly, proactive and commercially minded, and enjoy making a real difference to the customers you work with, we'd love to hear from you.
Please call the office on (phone number removed) or email (url removed)
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
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