Customer Service Administrator

Customer Services Administrator (temporary ongoing)

Cramlington (site based)

We are looking for a Customer Services Administrator to join our client, an established engineering company. This is a varied role where you'll be the first point of contact for customers, handling telephone calls, enquiries and emails while providing excellent customer service.

Key responsibilities will include:

• Answering incoming calls and customer enquiries
• Managing emails and responding promptly to customer requests
• Processing orders and updating customer records
• Supporting colleagues across the business with administrative tasks
• Building positive relationships with customers and suppliers

Criteria:

• Excellent communication and organisational skills
• Previous customer service administration experience
• A positive, friendly and professional approach
• Good IT skills and attention to detail
• Ability to work as part of a small team

What’s on offer:

• A friendly, relaxed working environment
• Supportive and approachable colleagues
• Varied and interesting work
• Opportunity to develop your skills

If you enjoy helping customers and want to be part of a small, friendly team where your contribution is valued, we'd love to hear from you!