Customer Service Administrator

We’re looking for a Customer Service Assistant to join a family-run manufacturer of metal inspection equipment in Droylsden.

This is a role suited to someone with customer service or administrative experience, as you will be managing repairs from arrival through to redispatch and keeping customers updated throughout the process.

What’s on offer?

• £27,500 p/a | Permanent position
• Mon – Thu | 8am – 4:30pm
• Fri | 8am – 12:30pm
• Quarterly and annual bonus scheme
• Overtime paid at x1.3 on weekdays / x1.5 on weekends
• 25 days holiday plus bank holidays
• Option to purchase additional holidays after 2 years
• Standard pension
• Company social events
• Monthly pay

What will you be doing as a Customer Service Assistant?

• Working closely with the repairs administrator, repairs manager and a team of five engineers
• Booking in repairs and following each product from arrival through to redispatch
• Supporting both large and small customers across the UK and internationally
• Communicating with customers by phone, email and face to face
• Liaising with the European repairs centre in the Netherlands
• Creating returns forms and dispatch notes
• Processing purchase orders
• Entering serial numbers to check product warranties
• Liaising with repairs engineers for timescales and updating customers
• Using Epicor to manage repair information

What will you need?

• Customer service experience or administrative experience
• Confidence communicating with customers over the phone, by email and face to face
• Ability to work closely with administrators, managers and engineers

Apply today

Apply today or speak with Jack Lawrence at KPJ Group for more information between 9:00am – 5:00pm Monday – Friday.

KPJ Group are a specialist Recruitment Consultancy with more than 50 years of experience delivering staffing solutions. We treat each application with a high degree of care however due to the high volume of applications are sometimes unable to contact all individuals. If you do not hear from us within 5 days of submitting your application, please assume that unfortunately you have not been shortlisted.