Customer Service Administrator in Huddersfield, West Yorkshire

Job Title: Customer Service Administrator
Location: Huddersfield (on-site)
Salary: £26,125 basic + bonus and shift allowance (up to £28,195)
Job Type: Full-time 37.5 hours per week

Loom Talent is recruiting a Customer Service Administrator for a specialist transport and logistics business. You'll be based at their Huddersfield control centre, supporting the planning, dispatch and resource teams.

What you'll be doing:

• Handling customer queries by phone, email and SMS, investigating and resolving complaints and keeping a clear record of how each one was resolved
• Using the planning and CRM systems to find information, input data and reconcile products loaded against products delivered, investigating any discrepancies
• Supporting the Resource Managers with stakeholder communications and maintaining the resource system and working with the Control Centre analyst team on management information
• Reviewing agency drivers' hours submissions and once authorised, raising, sending and tracking purchase orders, including for driver medicals, random drug and alcohol tests and external training providers
• Planning periodic driver training (annual refreshers, defensive driving) and arranging ADR renewals, keeping the driver capability matrix up to date
• Providing general admin support, such as collating overtime availability across locations and producing summary plans for field managers and Driver Training Instructors

What we're looking for:

• A customer service and admin background
• High attention to detail
• Planning, ATOSS or PO systems experience is a bonus

Hours (choose one):

• Monday to Friday, 9am to 5:30pm
• Or a 4 on 4 off rota covering days and weekends
• Rota shifts are earlies (5:30am to 4:30pm) and lates (10am to 9pm)
• 37.5 hours per week on either pattern

To apply, or for a confidential conversation, contact Kieran Hayes at Loom Talent, (url removed).