Customer Service Administrator

Customer Service Administrator

Location: Earls Colne
Job Type: Temporary to Permanent

Market 36 Recruitment are currently recruiting for a Customer Service Administrator on behalf of our client on a temporary to permanent basis.

Main Purpose of the Role

The purpose of this role is to provide excellent customer service support across multiple online sales platforms, ensuring customer queries are handled efficiently and professionally. The successful candidate will be responsible for managing customer communications, resolving issues, reducing returns where possible, and supporting the smooth operation of the administration function.

Roles & Responsibilities

• Manage and respond to customer service emails across online platforms .
• Resolve customer queries and complaints in a professional and timely manner.
• Work proactively to minimise product returns while protecting company costs and maintaining customer satisfaction.
• Process and maintain accurate customer records using in-house systems.
• Monitor and manage email inboxes, ensuring all correspondence is actioned appropriately.
• Update and maintain Excel spreadsheets and administrative records.
• Liaise with internal departments to resolve customer issues effectively.

Additional Responsibilities

• Learn and utilise company systems and processes efficiently.
• Support the wider administration team with general office duties as required.
• Assist with reporting and data entry tasks.
• Maintain high levels of accuracy and attention to detail in all administrative activities.
• Contribute to continuous improvements within customer service processes.

Experience, Skills & Qualifications

• Previous experience handling customer service emails across online selling platforms such as Amazon, eBay and other marketplaces.
• Strong customer service and problem-solving skills.
• Ability to manage customer expectations and resolve issues effectively.
• Good working knowledge of email management systems.
• Competent user of Microsoft Excel and other Microsoft Office applications.
• Strong organisational skills with excellent attention to detail.
• Quick learner with the ability to confidently adapt to new systems and processes.
• Excellent written communication skills.

Working Pattern & Benefits

• Hours: Monday 07:00 – 16:30, Tuesday 08:00 – 16:30, Wednesday 08:00 – 16:30, Thursday 08:00 – 16:00, Friday 08:00 – 16:00.
• Salary: £14.00 per hour.

Market 36 Recruitment Ltd cover a range of sectors including Commercial, Industrial, Engineering, HR & Finance and IT. This vacancy is being advertised by Market 36 Recruitment Ltd. We operate as an Employment Business for temporary roles and as an Employment Agency for permanent roles.