Customer Service Administrator

Our client, a well-established logistics and distribution business, is looking to recruit a Customer Service Administrator to join their busy operation in NW10.

This is an excellent opportunity for someone who enjoys a varied role, combining customer service, administration and operational support. You will be responsible for managing customer enquiries, providing order and delivery updates, and liaising with warehouse teams to ensure a high level of service is maintained at all times.

Duties & Responsibilities

• Handling customer enquiries via telephone and email.

• Providing updates on orders, deliveries and stock availability.

• Working closely with warehouse and operations teams to obtain information and resolve queries.

• Monitoring customer orders from receipt through to completion.

• Updating internal systems and maintaining accurate records.

• Assisting with general administrative duties and reporting.

• Building strong relationships with customers and internal departments.

• Ensuring customer issues are resolved efficiently and professionally.

Requirements

• Previous experience in a Customer Service Administrator, Customer Service Advisor, Logistics Administrator or similar role.

• Excellent communication skills and a professional telephone manner.

• Strong organisational skills with good attention to detail.

• Confident using Microsoft Office and internal systems.

• Ability to prioritise workload in a fast-paced environment.

• Experience within logistics, warehousing, fulfilment or distribution would be highly beneficial.

What's on Offer?

• Salary of £30,000 - £35,000 per annum, depending on experience.

• Permanent position with a growing logistics business.

• Friendly and supportive team environment.

• Opportunities for progression and development.

If you're an organised and customer-focused individual looking to join a busy logistics operation, we'd love to hear from you. Apply today with your CV.