Customer Service Administrator in Basingstoke
Posted by Pertemps Basingstoke
£12.71 an hour
Basingstoke · Temporary
Pertemps are currently recruiting for multiple Customer Service Administrators to join a leading logistics company at their Head Office in Chineham, Basingstoke.
This is a temporary, ongoing assignment running until the end of the year, offering an excellent opportunity to join a well-established logistics business.
Working Hours:
You will be working one of the following shifts:
- 5:00am – 1:30pm
- 6:00am – 2:30pm
- 1:30pm – 10:00pm
Responsibilities as a Customer Service Administrator:
- Answering incoming telephone calls and responding to emails.
- Logging customer queries accurately onto the company's CRM system.
- Managing live issues and investigating discrepancies.
- Completing KPI trackers and performance reports.
- Collating information and updating internal business systems.
- Liaising with internal teams to chase and resolve outstanding queries.
- Building and maintaining strong working relationships with depots and customers.
- Previous experience in a customer-facing role.
- Confident communicating over the telephone.
- Strong analytical and problem-solving skills.
- Good working knowledge of Microsoft Office packages.
- Excellent communication and organisational skills.
- A proactive approach with the ability to work in a fast-paced environment.
- £12.71 per hour.
- Choice of shift patterns as outlined above.
- Four additional evening shifts from 20th – 23rd December (6:00pm – 1:00am).
- Temporary, ongoing assignment until the end of the year.
- Opportunity to work for a leading logistics company.
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