Customer Service Administrator
RecruitAbility Ltd
Job Title: Customer Service Administrator
Salary:£26,000 - £28,000 (depending on experience)
Location: Bishop's Stortford
Monday to Friday, 9:30am - 6:00pm
One Saturday per month 10am - 4pm (paid or time off in lieu - your choice)
Holiday: 26 days holiday plus Bank Holidays
We're working with a friendly and growing business looking for an exceptional Customer Service Administrator to join their team. This is a varied, hands-on role where you'll be at the heart of the customer experience, supporting clients from initial enquiry right through to after-sales care. This role is about building relationships, understanding customer needs, and providing a genuinely helpful, efficient service.
What you'll be doing:
- Handling inbound customer calls and emails
- Taking and processing orders accurately
- Raising invoices and updating internal systems
- Responding to customer queries and resolving issues
- Making occasional follow-up and after-sales calls
- Working closely with internal teams to ensure a smooth customer journey
- Previous experience in a customer service or office-based support role is essential
- Confident communicator with a friendly, professional manner
- Strong attention to detail and good organisational skills
- Comfortable using systems and handling administrative tasks alongside calls
- Someone who enjoys helping people and takes pride in delivering great service
- Attention to details is essential
- Salary of £26,000 - £28,000 (depending on experience)
- Holiday: 26 days + Bank Holidays
- Free Parking
- A supportive and welcoming team environment
- Variety in your day — no two days are the same
- Flexibility around Saturday working (paid or time back in lieu)
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