Customer Service Administrator in Poole

Customer Service Administrator - Poole - £28,000 per annum

As a Customer Support Administrator on £28,000, you'll work Monday to Friday, 8am to 4.30pm, with your evenings and weekends your own.
You'll be the friendly, reliable voice customers count on when they need an answer.
It's a settled, supportive team where your organisation keeps everything running smoothly.

As a Customer Support Administrator, you will benefit from:

• 25 days holiday plus bank holidays
• Private medical cover
• Life assurance
• Employee assistance programme
• Cycle to work scheme
• A consistent 4.30pm finish every day
• A welcoming customer services team in an established business

As a Customer Support Administrator, your responsibilities will include:

• Handle incoming and outbound customer calls, making sure every enquiry reaches the right person
• Resolve customer queries and complaints, escalating where needed
• Keep customer records accurate and up to date on the CRM system
• Coordinate field engineer schedules and keep customers updated on visits
• Prepare quotations and process orders from start to finish
• Work closely with internal departments to give customers a smooth, joined-up experience

As a Customer Support Administrator, your experience will include:

• At least 2 years in an administration or customer support role
• Confidence supporting customers by phone and email
• Strong organisational skills and the ability to juggle priorities calmly
• Comfort working independently and as part of a team
• A positive, resilient, solution-focused approach
• Good working knowledge of Microsoft Outlook, Teams, Word and Excel

If you want a Customer Support Administrator role where you're trusted, supported and genuinely part of the team from day one, this could be your next step. Apply today with an up-to-date CV or call Sophie at Rubicon for more information.

While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made.